Refund and Returns Policy

🔁 Refund & Returns Policy

Duration:
Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

Eligibility for Return:
To qualify for a return:

• The item must be unused and in its original condition.

• It must be returned in the original packaging.

• A receipt or proof of purchase is required.

Non-Returnable Items Include:

• Perishable goods (e.g., food, flowers)

• Intimate or sanitary products

• Hazardous materials or flammable liquids/gases

• Gift cards

• Downloadable software

• Certain health and personal care items

Partial Refunds May Be Granted For:

• Items with visible signs of use

• Opened media (e.g., CDs, DVDs, software)

• Damaged or incomplete items not due to our error

• Items returned after 30 days

💵 Refund Process

Once we receive and inspect your return:

• You will receive an email confirmation.

• If approved, your refund will be processed to your original payment method within a few days.

Late or Missing Refunds:

• Check your bank account.

• Contact your credit card company.

• Contact your bank.

• If still unresolved, email us at {your email address}.

🔄 Exchanges

We only replace items if they are defective or damaged. To request an exchange, email us at {your email address} and send your item to:
{your physical address}

🎁 Gifts

If marked as a gift:

• You’ll receive a gift credit once the return is received.
  If not marked as a gift:

• The refund will go to the original purchaser.

📦 Shipping Returns

• Mail your return to: {your physical address}

• Shipping costs are your responsibility and non-refundable

• For expensive items, consider tracked shipping or insurance

🔐 Privacy Policy – Khaate.com

We respect your privacy and are committed to protecting your personal data. By using our website, you agree to this policy.

✅ Information We Collect:

• Personal Info: Name, email, phone, address, billing info

• Demographics: Age, gender, preferences

• Technical Data: IP, browser, device

• Behavioral Data: Page views, interactions, purchases

🎯 How We Use Your Data:

• Process and deliver orders

• Provide customer support

• Send marketing (with your consent)

• Prevent fraud and ensure compliance

• Improve website experience

🍪 Cookies & Analytics:

• We use cookies and third-party tools to enhance functionality and monitor performance.

• You can control cookie preferences in your browser.

🔄 Data Sharing:

We may share your info with:

• Authorized service providers (e.g., delivery, payment)

• Legal authorities if required

• Trusted business partners (under confidentiality)

We never sell your data.

🖼️ Profile Media:

• Your uploaded profile pictures are secure

• May be shown publicly based on settings

• Can be deleted or modified on request

🗃️ Data Retention:

• Transaction data is stored as per legal requirements

• Profile data is retained until you request deletion

• Session data is stored for 30 days

🔓 Your Rights:

You can:

• Access, correct, or delete your data

• Withdraw consent

• Request data portability
  Contact us via care@khaate.com (Subject: Data Request)

🍪 Cookies Policy

• If you leave a comment, cookies may save your name, email, and site for future convenience (1-year duration).

• Login page sets a temporary cookie to check browser support (deleted when closed).

• On login, cookies save your credentials and display preferences:

  • Login: 2 days

  • Display settings: 1 year

  • “Remember Me”: 2 weeks

• Editing/publishing an article sets a cookie with the post ID (1-day duration).

📞 Contact Information

Khaate.com
📍 House-08, Road-12, Merul Badda, DIT Project
📍 Gulshan Model Town, 1212, Dhaka, Bangladesh

📧 Email: mahfuj10haque@gmail.com
📦 Shipping Rates:

• Inside Dhaka (Mango): 200 BDT

• Outside Dhaka (Mango): 250 BDT

• Inside Dhaka (Other Products): 60 BDT

• Outside Dhaka (Other Products): 120 BDT